System Image Backup & File Recovery

Implementation and facilitation of a backup and file recovery solution from our designated Third Party Provider. Service Includes:

• 24/7 logging of backup system, including offsite backup
• Monday through Friday, daily technician monitoring verifies backup successes and failures.
• Troubleshooting and remediation of failed backups.
• Preventive maintenance and management of backup system
• Server backups are restored virtually every two weeks. Workstation backups are only monitored.
• The backup consists of all data on the server or workstation including system state, software, and files.

Backup Data Security: All backed up data is encrypted in transit and at rest in 256-bit AES encryption. All facilities housing backed up data implement physical security controls and logs, including security cameras, and have multiple internet connections with failover capabilities.

Backup Retention: Backed up data will be retained for the periods indicated below, unless a different time period is expressly stated in the Quote. This includes both on-premise and cloud backups.

• Cloud Backups: All cloud backups will be stored in a secure, off-site location that meets the organization's security standards. Cloud backups will be performed daily and retained on a rolling twenty-eight (28) day basis. If the customer requires a different retention period it can be requested and confirmed via email to helpme@tkimail.com

Recovery of Data: If you need to recover any of your backed up data, then the following procedures will apply:

• Service Hours: Backed up data can be requested during our normal business hours, which are currently 8AM - 5PM Mon-Fri
• Request Method. Requests to restore backed up data should be made through one of the following methods:
• Email: helpme@tkimail.com
• Telephone: (574) 971-4267

Restoration Time: We will endeavor to restore backed up data as quickly as possible following our receipt of a request to do so; however, in all cases data restoration services are subject to (i) technician availability and (ii) confirmation that the restoration point(s) is/are available to receive the backed up data.