Limited Files-Only Backup

Implementation and facilitation of a backup and file recovery solution from our designated Third Party Provider. Service Includes:

• 24/7 logging of backup system, including offsite backup
• Monday through Friday, daily technician monitoring verifies backup successes and failures.
• Troubleshooting and remediation of failed backups.
• Preventive maintenance and management of backup system
• All local drives are scanned for eligible files during the Documents process. Network Shares are not included in this. Please find below the full list of file types supported by Documents.

The backup consists only of the following types of files:

Text files

Microsoft Word (Office 97-2003)

Microsoft Word Open XML (introduced in Office 2007)

Data files

Presentation files

Microsoft PowerPoint (Office 97-2003)

Microsoft PowerPoint Open XML (introduced in Office 2007)

Other types of presentation files

Spreadsheet files

Microsoft Excel (Office 97-2003)

Microsoft Excel Open XML (introduced in Office 2007)

Misc. Excel formats

Other types of spreadsheets

Database files

Microsoft Access

Vector Image files

Microsoft Office Visio

Backup files

Backup Data Security: All backed up data is encrypted in transit and at rest in 256-bit AES encryption. All facilities housing backed up data implement physical security controls and logs, including security cameras, and have multiple internet connections with failover capabilities.

Backup Retention: Backed up data will be retained for the periods indicated below, unless a different time period is expressly stated in the Quote. This includes both on-premise and cloud backups.

• Cloud Backups: All cloud backups will be stored in a secure, off-site location that meets the organization's security standards. Cloud backups will be performed daily and retained on a rolling twenty-eight (28) day basis. If the customer requires a different retention period it can be requested and confirmed via email to helpme@tkimail.com

Recovery of Data: If you need to recover any of your backed up data, then the following procedures will apply:

• Service Hours: Backed up data can be requested during our normal business hours, which are currently 8AM - 5PM Mon-Fri
• Request Method. Requests to restore backed up data should be made through one of the following methods:
  
  
• Email: helpme@tkimail.com
• Telephone: (574) 971-4267

Restoration Time: We will endeavor to restore backed up data as quickly as possible following our receipt of a request to do so; however, in all cases data restoration services are subject to (i) technician availability and (ii) confirmation that the restoration point(s) is/are available to receive the backed up data.