Limited Files-Only Backup

Implementation and facilitation of a backup and file recovery solution from our designated Third Party Provider. Service Includes:

• 24/7 logging of backup system, including offsite backup
• Monday through Friday, daily technician monitoring verifies backup successes and failures.
• Troubleshooting and remediation of failed backups.
• Preventive maintenance and management of backup system
• All local drives are scanned for eligible files during the Documents process. Network Shares are not included in this. Please find below the full list of file types supported by Documents.

The backup consists only of the following types of files:

Text files

Microsoft Word (Office 97-2003)

File extension	File type name
.DOC	Word document
.DOT	Word document template
.WBK	Word backup document

Microsoft Word Open XML (introduced in Office 2007)

File extension	File type name
.DOCB	Word binary document
.DOCM	Word macro-enabled document
.DOCX	Word document
.DOTX	Word document template

Data files

File extension	File type name
.CSV	Comma-separated values file
.ONE	OneNote document
.PST	Outlook personal information store file

Presentation files

Microsoft PowerPoint (Office 97-2003)

File extension	File type name
.POT	PowerPoint template
.PPS	PowerPoint slide show
.PPT	PowerPoint presentation

Microsoft PowerPoint Open XML (introduced in Office 2007)

File extension	File type name
.POTM	PowerPoint macro-enabled presentation template
.POTX	PowerPoint template
.PPSX	PowerPoint slide show
.PPTM	PowerPoint macro-enabled presentation
.PPTX	PowerPoint presentation
.SLDX	PowerPoint slide

Other types of presentation files

File extension	File type name
.KEY	Keynote presentation
.ODP	OpenDocument presentation

Spreadsheet files

Microsoft Excel (Office 97-2003)

File extension	File type name
.XLM	Excel macro file
.XLS	Excel workbook
.XLT	Excel template

Microsoft Excel Open XML (introduced in Office 2007)

File extension	File type name
.XLSM	Excel macro-enabled workbook
.XLSX	Excel workbook
.XLTM	Excel macro-enabled template
.XLTX	Excel template

Misc. Excel formats

File extension	File type name
.XLA	Excel add-in file that contains macros
.XLAM	Excel add-in file
.XLL	Excel add-in file
.XLSB	Excel binary worksheet (BIFF12)
.XLW	Excel work space

Other types of spreadsheets

File extension	File type name
.NUMBERS	Apple Numbers application file

Database files

Microsoft Access

File extension	File type name
.ACCDB	Access 2007 database file
.ACCDE	Access execute only database
.ACCDR	Access runtime application
.ACCDT	Microsoft Access database template
.MDB	Microsoft Access database

Vector Image files

Microsoft Office Visio

File extension	File type name
.VDX	Visio Drawing XML file
.VSD	Visio Drawing file
.VDSM	Visio Macro-Enabled drawing
.VSDX	Visio Drawing
.VSL	Visio Add-on
.VSS	Visio Stencil file
.VSSX	Visio Stencil file
.VST	Visio Drawing template
.VSTM	Visio Macro-enabled drawing template
.VSTX	Visio Drawing template
.VSW	Visio workspace file
.VSX	Visio Stencil XML file
.VTX	Visio Template XML file

Backup files

File extension	File type name
.QBB	QuickBooks backup file

Backup Data Security: All backed up data is encrypted in transit and at rest in 256-bit AES encryption. All facilities housing backed up data implement physical security controls and logs, including security cameras, and have multiple internet connections with failover capabilities.

Backup Retention: Backed up data will be retained for the periods indicated below, unless a different time period is expressly stated in the Quote. This includes both on-premise and cloud backups.

• Cloud Backups: All cloud backups will be stored in a secure, off-site location that meets the organization’s security standards. Cloud backups will be performed daily and retained on a rolling twenty-eight (28) day basis. If the customer requires a different retention period it can be requested and confirmed via email to helpme@tkimail.com

Recovery of Data: If you need to recover any of your backed up data, then the following procedures will apply:

• Service Hours: Backed up data can be requested during our normal business hours, which are currently 8AM – 5PM Mon-Fri
• Request Method. Requests to restore backed up data should be made through one of the following methods:
  
  • Email: helpme@tkimail.com
  • Telephone: (574) 971-4267

Restoration Time: We will endeavor to restore backed up data as quickly as possible following our receipt of a request to do so; however, in all cases data restoration services are subject to (i) technician availability and (ii) confirmation that the restoration point(s) is/are available to receive the backed up data.